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Xportmydata's Solo (1), Plus (2-3), and Pro (4-10) plans provide users with a comprehensive backup solution, generating a "full backup" of their accounting history each time the backup runs. This backup includes the complete export of their accounting data in Excel format from the date of their initial usage with Xero.

• Files (Add-on) is included in "Single Download" option. This feature enables users to export all their previously uploaded and attached files such as invoices, PDFs, and image files, from Xero in the same format as they were originally added. These exported files are then referenced in the accounting Excel file. This feature allows for efficient and easy file reference and retrieval, saving users time and effort when accessing relevant documents.
• Payroll (Add-on) is included in "Single Download" option. This feature of Xportmydata is exclusive to Australia and New Zealand and generates a comprehensive backup of users' payroll data within Xero. This feature exports to excel the entire payroll data history, providing users with a reliable and efficient backup solution for their payroll information. Employee details, Leave Applications, Leave Balances, Payroll Calendars, Payruns, Payslips, Timesheets, Settings and more.

Files is available as an add-on to users' subscriptions, and it is included in "Single Download' option. This feature generates a separate .Zip file, where the Xero Files temporary folder is backed up.

Users who select this add-on will also have their uploaded invoices, receipts, and images that are attached to transactions added to their Accounts .Zip file. The exported files are provided in the same format as they were initially added to Xero, ensuring consistency and ease of access.

Xero is an excellent accounting platform that offers a wide range of features. However, it's important to remember that you're responsible for your own data.

Unlike some other platforms, Xero doesn't offer a one-step feature to copy all of your organisation's data out of the system. Instead, you need to export data from individual areas of Xero and generate reports from the reports screen.

This is where Xportmydata comes in. Xportmydata can help you back up and download all of your Xero data, including files and payroll (for users in Australia and New Zealand).

With Xportmydata, you can ensure that your data is securely backed up and easily accessible whenever you need it.

Xportmydata hosts its servers in Microsoft's data centers in Southeast Australia. We store your data on encrypted hard drives and perform daily backups to ensure its safety.

If you're in a region where data sovereignty is critical, you can download the backup to your local device and securely store it within your region. Once you've downloaded the backup, you can remove it from our servers, ensuring that your data remains under your control at all times.

With Xportmydata, you can be confident that your data is secure and easily accessible, no matter where you are located.

Experience the Xportmydata backup process with our free 7-day trial. Please note that during the trial, you'll be provided with a sample of your actual data, and you won't be able to download the full data.

Additionally, the trial does not include the files and payroll add-ons. Try our trial today and discover how easy and reliable data backup can be with Xportmydata.

Typically, Xportmydata backups are completed within a few hours. However, when the files add-on is included (included with the "Single Download" option), the initial backup may take several days to complete. This is because of the large number of attachments uploaded against transactions in Xero. Xportmydata is restricted by Xero's access to 5,000 attachments per 24 hours, which can result in longer backup times. Once all the attachments have been downloaded, future backups will typically complete within a few hours. We appreciate your patience during the initial backup process and assure you that Xportmydata is working hard to ensure your data is backed up quickly and securely.

To continue using Xportmydata after your trial period, you will need to upgrade to the Solo (1), Plus (2-3), or Pro (4-10) plan. If you have any concerns about your exported data not being complete, please don't hesitate to contact our support team at support@xportmydata.com. We are always here to help and ensure that your data is backed up accurately and securely. Upgrade to a paid plan today and experience the full benefits of Xportmydata's backup.

To download an offline copy of your Xero data, simply click the blue "View Your Backups" button from within the Xportmydata dashboard. Next, click the "Download" button next to the relevant backup. Once the backup has downloaded, you have the option to delete it from our servers. Please ensure that you store your downloaded backups in a secure location.

Yes, Xportmydata's monthly plans come with a minimum subscription term of 12 months for each organisation, and then continue on a monthly basis. Once the initial 12-month term is completed, we require one month's notice before the cancellation date. However, if you wish to cancel your subscription during the 12-month term, we require payment of the remaining balance of the term. We understand that your business needs may change, and we strive to provide flexible and reliable backup solutions that meet your evolving needs. If you have any questions or concerns about your Xportmydata subscription, please don't hesitate to contact our support team.

If you stop using Xero, your backups will still be available for 12 months as long as you have an active Xportmydata subscription. You'll need to log in using a "non Xero" login, which we can provide upon request. With Xportmydata, you can be confident that your data is securely stored and easily accessible, even if you stop using Xero. If you have any questions or concerns about your backups or your Xportmydata subscription, please don't hesitate to contact our support team.

If you have sold your business and need to back up and download all your Xero financial data, files, uploaded attachments, and payroll (Australia and New Zealand only), Xportmydata can help. With Xportmydata, you can sign up for a Single Download backup of all your Xero data. This provides a simple and reliable way to ensure that you have a secure copy of all your Xero financial data, even if you are no longer using Xero. If you have any questions or concerns about backing up your Xero data with Xportmydata, please don't hesitate to contact our support team.

Yes, with an Enterprise subscription, you can schedule backups for as many organisations as you need. Xportmydata offers flexible and scalable backup solutions to meet the unique needs of your business. Contact us for more details about our Enterprise subscription and how it can help you manage and secure your data efficiently and effectively. If you have any further questions or concerns about Xportmydata's backup solutions, please don't hesitate to contact our support team.Contact us for more details.

If your Xportmydata backup status shows as "pending," it means that your backup has been scheduled and will be exported to Xportmydata's servers and may take some time to start. Backups are usually complete within hours. However, if you have selected the Files addon, please note that our ability to extract data from Xero is limited to 5,000 files every 24 hours, which can result in longer backup times for organisations with many attachments uploaded against Xero transactions. If your backup contains a large number of attachments, the initial backup may take a few days to complete. If you received an email from us to re-link your Xero organization, please follow the instructions and get back to us. Rest assured that Xportmydata is working hard to ensure that your data is backed up securely and efficiently. If you have any further questions or concerns about your Xportmydata backup status or need additional assistance, please don't hesitate to contact our support team.

How can I save my Xportmydata backup to OneDrive, Dropbox, Google Drive, or Box? You can save your Xportmydata backup to OneDrive, Dropbox, Google Drive, or Box by following these simple steps. First, download your backup to your local device by clicking on the "Download" button. Then, save the backup to your cloud-synced folders, which can be accessed from your OneDrive, Dropbox, Google Drive, or Box account. Once you have saved the backup to your cloud-synced folder, you can delete the file from our servers. This provides a simple and efficient way to ensure that your Xportmydata backup is securely stored and easily accessible, no matter where you are. If you have any questions or concerns about saving your Xportmydata backup to a cloud-synced folder, please don't hesitate to contact our support team for assistance.

If you wish to cancel your Xportmydata subscription, please note that your initial subscription term is for a minimum of 12 months. After the initial 12-month term, you can contact us to cancel your subscription by providing one month's notice before the cancellation date.

We understand that your needs may change over time, and we strive to provide flexible and reliable backup solutions that meet your evolving business needs. If you have any questions or concerns about canceling your Xportmydata subscription, please don't hesitate to contact our support team for assistance.